Phone Conferencing is All About Quality, Not Price

Phone conferencing has migrated from a highly customized, personal service in the eighties and nineties to a cheap commodity that can even be given away for free with no regard to customer service.With the advent of the free conferencing services ten years ago, customer service was left at the doorstep and customers were left with spotty service, call blocking, full bridges and no one to call when help is needed.It is time to reevaluate the paid model and why it is making a resurgence in the marketplace

With a paid phone conferencing service, you get quality.Quality is underestimated in today & # 39; s world of price shopping and it often gets ignored completely.However, quality should be number one on your shopping criteria.In the business world today, you can & # 39; t afford to have your conference calls be interrupted or dropped or even inaccessible.This wastes everyone & # 39; s time and frustrates even the most patient conference moderator.When problems occur on most of your free calls, then you are not receiving any value for your conferencing option.

With a paid service, you should get a toll free 800 number and a conference bridge network that has sufficient capacity to handle even your largest conference call.When trouble arises with a call, you should be able to reach the operator and have her assist you Operators are trained to fix volume problems and even escort conferees into their calls.Operators can identify faulty lines or lines with static and correct them.An operator can assist you with dialing out to conferees and adding them to the conference. is good to know that an operator is always standing by to help you with a problem on your calls.

Another problem with the free services is that they have to change your dial in number and pin codes repeatedly.With so much traffic coming into their bridges, the bridges become overloaded and then they have to move traffic off of one bridge and load it onto another. Bridge. Also, if the free provider is being blocked by any carriers or cell phone networks, then your conferees will not be able to get into their calls.This necessitates a change in your dial in number and pin codes.You are like a vagabond or gypsy, moving from bridge to bridge to escape the latest problem.With paid services, you do not have these issues.

Businesses and non-profit organizations cannot afford to waste time on faulty free conferencing services.Time is money.In addition, moderators do not like to be embarrassed when their conference calls do not work. Therefore, it is time to ditch that free service and move to a quality paid service.You won & # 39; t be disappointed.