Six Myths About Cloud Phone Systems Debunked

Here are six myths that you want to debank once for your internal system, not a cloud or hosted solution, unless you want to reach out and hug your phone system.

Myth # 1 of cloud phone system

If my old phone system works properly, isn't it cheaper to keep using it until my old system dies?

Considering the cost of PBX maintenance, increased carrier fees, and the costs of changes made during expansion and relocation, and the inability to take advantage of many new VoIP features that integrate with office productivity tools, money sticks to the old system You may lose.

Waiting for a forced change, such as abandoned equipment or the closure or integration of current telephony providers, can result in a surge in switching and downtime. By switching to Cloud Phone System, you can stay ahead of the game and stay competitive without disrupting your daily work. Switching is easier and can be much less painful than supporting older and older systems.

Myth # 2 of cloud phone system

Is VoIP just a consumer solution? Vonage ads are always displayed on the TV.

Today, there are business-class VoIP providers with high-quality IP phones and solutions tailored specifically for business use with PBX features such as extension dialing, auto attendant, ring group, and teleconferencing. These solutions are now able to deliver very clear audio anywhere in the world.

By consolidating voice, video and data into a single secure network, employees can remain productive from anywhere without compromising security or service quality.

Myth # 3 of cloud phone system

Why do I need the Cloud Phone System service? Can I use only a mobile phone?

A good VoIP provider already has an app that connects a mobile phone to the office phone system, so you get all the benefits and mobility of a business phone system. You can then use your smartphone as a business extension whenever you need it, otherwise you can reroute the call. There is no need to provide a personal mobile phone number for business purposes. You can also receive business calls on your smartphone while traveling.

Cloud phone system myth # 4

You can manage the system yourself. Want to reduce costs and increase reliability?

In fact, most assumption-based systems are now sold with almost mandatory maintenance contracts. The contract includes software patches and hardware defects. Upgrade is not eligible. They do not cover moving additions or changes. In most cases, the effort required to make basic changes is not covered. If you look at the total cost of ownership of a system over a decade, you will probably pay as much for maintenance as you purchase the entire system. Considering the labor costs involved, there is a much higher cost of ownership.

Reliability is where the cloud phone system really shines. Cloud companies have systems in their data centers. There are multiple forms of redundancy in the data center. Redundancy between failovers to back up multiple grids and generators, multiple redundancy to backbone carriers, proper ventilation and cooling. The average business cannot even approach this level of redundancy economically. In addition, the data center is protected from unauthorized physical access with a sophisticated biometric security system and 24.7.365 professional security personnel restrict access.

As a result, cloud service providers can offer service level agreements that guarantee documentable and enforceable service quality.

Myth # 5 of cloud phone system

Is it necessary to rewire the cable in the premises to support the cloud phone system?

Currently, most IP phones have a built-in pass-through hub, so you can place your phone anywhere with a Category 5 or better network computer cable. In addition, most cloud providers have apps that can be installed on smartphones such as the iPhone and Android platforms, allowing network-enabled smartphones to operate frequently as cordless sets at no additional charge.

Myth # 6 of cloud phone system

The phone system is a phone system. They are all the same. I'm stopping the service if they go down, right?

If the assumption-based system goes down for any reason, the main number must be redirected from the carrier to the mobile phone. It goes down when the cable is cut. If the device malfunctions from hardware or software, it goes down.

A host platform with 99.999% written reliability from a cloud service provider can make extension calls to mobile phones. This is often done via an online user portal or quick call to customer service. Many hosted systems allow you to log in remotely via a smartphone app or via dial-in from a normal regular phone line. The final result: never go down.