In 1998 I had the first experience of starting a small [awesome] online business and choosing a hosting company. At that time it wasn't a big deal because it was too small for me and couldn't have much hosting needs, so there was little competition among hosting companies. I was worried about having enough storage space. Traffic was not a problem. Still, I encountered unexpected difficulties and soon realized that even very small companies had to focus on more than disk capacity. The support was a detail I didn't consider.
This first experience was a bit painful because I knew it could be like pulling teeth to get support from a company that doesn't take this aspect of business seriously. The first company I hosted turned out to be in someone's house. This is a fact that was not revealed in the advertisement. The man was kind enough and he worked hard to respond to me as long as his support questions were raised between 9am and 5pm on weekdays, his time. Still, he did not impress me with his level of expertise.
Since then, I have experienced more than six moves, but until the last one, none of them was easy to tolerate. If you remember correctly, the second hosting company I tried tends to prefer going offline many times, and trying to get support is frustrating. E-commerce sites can only be made available to customers once in a while. By this time my business has grown somewhat and I have become very sensitive to this aspect. It was a sour experience and I stayed in the company for less than a year.
Next came a well-published hosting company that had some good reviews-although there is a little suspicion on the so-called reviews I found online-the first move worked, but connectivity There was a continuous problem with the horrible time to get support. For one thing, there was no telephone support at all. All had to be submitted using a support ticket. This is fairly common, and support tickets are slow to deal with, and there is essentially no problem with support tickets unless there is an alternative route to support. There was also the most obvious language barrier that made me believe that "support" is located offshore. I am certainly not a racist, but for something constructive to happen, it is essential that both parties understand each other. won.
The next experience was worse than any other company. Because after hosting the company reasonably well for months, I simply went out of business, so there was no advance warning. This is a very bad word that has spread throughout the Internet, and it has become a well-known great failure.
Skip to the last forced move. The host company I've spent with the last three years was a good host. It will be anonymous because I am not malicious to it. The e-commerce site had to move because it was forced to show that it was PCI compliant in order to continue accepting credit cards over the Internet. This pretty new security measure is what I admired. This is a great help to provide buyers with the kind of hard and fast security that was missing so far, but because my hosting company can't provide or don't want to provide PCI compliance environment new host Was forced to find. I imagine there are thousands of companies rushing to find a hosting company that meets this need. This is one reason I decided to write this article.
TVCnet.com was found by McAfee Secure, a well-known company that provides security scanning and authentication for online businesses. They said TVCnet.com was one of the few hosting companies that felt comfortable to recommend. I must say that I was impressed when I saw the packages available from this hosting company. The package is quite small, but the price is very reasonable. BIG Plus aims to be PCI compliant for all e-commerce customers and has established itself as a leader in maintaining PCI compliance at all times. I decided to give them a try. My expectations were low until I called the phone number on the TVCnet.com home page. . . And got the owner!
Jim Walker not only answered my question, but also with honesty, friendship and enthusiasm. He didn't sell too much. In fact, he made sure that he knew exactly what he could do and what he couldn't expect without getting in the way. There was almost no latter. I didn't connect him to the phone, he continued me. Over 20 minutes he talked to me and didn't hang up until I knew all of my questions and concerns were answered. As a result, I signed up in an online process one hour later. yet. . . I knew I couldn't expect an easy transition. There were several other site features including a shopping cart that needed to work, a Linkpoint gateway that needed to work, and the installation of a personally owned SSL certificate, which had to work well. I waited with my fingers crossed, but Jim and his support team all . There was no need to upload a single file. My entire site was moved from my current host to TVC, and all my scripts and applications were handled carefully.
Yes, there was a problem. My payment gateway to Linkpoint refused to install properly and fully expected it to take a few days to fix. But Jim himself spent a weekend without interruption until it was running and working without problems. We exchanged dozens of emails [cheaper than phone time, emails provide a record of the process that can be saved], all I had to do is the information he needed Was able to find and provide him with access information to various sources.
Jim doesn't know that I'm writing this article. We do this very simply because we are overwhelmed by the very impressive support. No, let's make that support in the Parliament. -TVCnet.com provided. Others need to know about this company. Hopefully this article will help others who have to find PCI-compliant hosting, and Anyone When Any Something like a website that you want to be hosted by an intelligent, useful and friendly company.
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